Privacy Policy

1. Introduction

Swiss Chalet is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, order food, use our services, or interact with us in any way.

This policy applies to all Swiss Chalet services, including:

• Our website (swissschalet.com)
• Online food ordering and delivery services
• Catering and franchise inquiries
• Customer support interactions
• Marketing communications
• Loyalty programs and promotions

By using our services, creating an account, or placing an order, you agree to the terms of this Privacy Policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you directly provide when you:

• Create an account: Name, email address, phone number, password, date of birth
• Place orders: Delivery address, payment information, special instructions, dietary preferences
• Food preferences: Allergen information, dietary restrictions (vegan, halal, kosher, gluten-free), favorite dishes
• Contact us: Messages, feedback, reviews, support requests
• Marketing preferences: Communication preferences, newsletter subscriptions
• Loyalty program: Rewards account information, transaction history, points balance
• Reservations: Table booking information, party size, special occasions
• Catering services: Event details, guest count, menu preferences, delivery requirements
• Franchise inquiries: Business experience, financial information, location preferences

2.2 Information Automatically Collected

When you use our website or services, we automatically collect:

• Device information: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, time spent on site, clicks, search terms, order history
• Location data: Approximate location based on IP address, precise location if you enable GPS for delivery
• Cookie data: Session IDs, preferences, analytics data, advertising identifiers
• Performance data: Page load times, error logs, crash reports

2.3 Information from Third Parties

We may receive information from:

• Social media platforms: If you connect your social media accounts or use social login
• Payment processors: Transaction status, fraud prevention data
• Delivery partners: Delivery status, driver location, delivery confirmations
• Marketing partners: Campaign effectiveness, demographic information
• Data enrichment services: Address verification, demographic insights

3. How We Use Your Information

3.1 Service Provision

• Process and fulfill your food orders
• Coordinate delivery and pickup services
• Manage your account and authentication
• Provide customer support and resolve issues
• Process payments securely
• Remember your preferences and dietary requirements
• Suggest menu items based on your order history
• Manage loyalty program rewards and points

3.2 Communication

• Send order confirmations and delivery updates
• Provide customer support responses
• Notify you of important service changes or policy updates
• Send promotional emails and newsletters (with your consent)
• Share information about new menu items and special offers
• Request feedback and reviews

3.3 Marketing and Analytics

• Personalize website content and advertising
• Analyze website traffic and user behavior
• Measure the effectiveness of marketing campaigns
• Conduct market research for new products and services
• Improve our menu offerings based on customer preferences
• Create targeted promotions and discounts

3.4 Legal Compliance and Safety

• Respond to legal requests and court orders
• Prevent fraud and protect against security threats
• Protect our rights, property, and safety
• Resolve disputes and enforce our terms of service
• Comply with food safety and health regulations
• Maintain records for tax and accounting purposes

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment processors: Secure payment processing, fraud prevention
• Delivery companies: Order fulfillment, delivery tracking, driver coordination
• Cloud storage providers: Secure data storage and backup
• Email service providers: Marketing communications, order notifications
• Analytics tools: Website usage analysis, performance monitoring
• Customer support tools: Help desk services, chat support
• Marketing platforms: Advertising, social media management

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to court orders, subpoenas, or government requests
• To comply with legal obligations and regulations
• To protect the rights, property, or safety of Swiss Chalet, our customers, or the public
• In emergency situations to protect health and safety
• To prevent fraud, illegal activities, or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new owner
• We will notify you before the transfer occurs
• The new owner must comply with this privacy policy
• You will have the opportunity to delete your account if you object

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Featuring your reviews or testimonials (with permission)
• Participating in contests or promotions
• Connecting with social media platforms

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission is protected with SSL/TLS encryption
• Secure servers: Data stored on secure, encrypted servers with restricted access
• Firewalls: Advanced firewall systems protect against unauthorized access
• Access controls: Limited access to personal data on a need-to-know basis
• Monitoring: 24/7 security monitoring and threat detection
• Regular backups: Secure, encrypted data backups to prevent data loss
• Security audits: Regular third-party security assessments

5.2 Organizational Security Measures

• Regular employee training on data protection and privacy
• Strict confidentiality agreements with all staff and contractors
• Clear data handling procedures and protocols
• Incident response plan for security breaches
• Regular review and updating of security policies
• Background checks for employees with data access

5.3 Your Security Responsibilities

Help us keep your account secure by:

• Using strong, unique passwords for your account
• Never sharing your password with others
• Logging out when using public or shared computers
• Being cautious of phishing emails or suspicious links
• Reporting any suspicious account activity immediately
• Keeping your contact information up to date

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Here's how we use different types of cookies:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, site improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Other Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising effectiveness and conversion tracking
• Web beacons: Email open rates and engagement tracking
• Local storage: Storing user preferences and session data
• Server logs: Monitoring website performance and security

Cookie Management

You can manage cookies through your browser settings:

• Accept or reject cookies when prompted
• Delete existing cookies from your device
• Block future cookies from specific websites
• Set preferences for different types of cookies

Note: Disabling certain cookies may affect website functionality and your user experience.

7. Your Privacy Rights

You have several rights regarding your personal information under privacy laws such as GDPR and CCPA:

7.1 Right of Access

You can request to see what personal information we have about you, including:

• Categories of information collected
• Sources of the information
• Purposes for collecting and using the information
• Third parties we share information with

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal information when:

• The information is no longer necessary for the original purpose
• You withdraw consent and there's no other legal basis
• The information has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your data when:

• You contest the accuracy of the information
• Processing is unlawful but you don't want deletion
• We no longer need the data but you need it for legal claims
• You've objected to processing pending verification

7.5 Right to Data Portability

You can request your personal information in a machine-readable format to transfer to another service.

7.6 Right to Object

You can object to processing of your personal information for:

• Direct marketing purposes
• Scientific or historical research
• Statistical purposes
• Legitimate interests that override your privacy rights

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affect you.

8. Children's Privacy

Swiss Chalet is committed to protecting children's privacy:

• Our services are not intended for children under 16 years of age
• We do not knowingly collect personal information from children under 16
• If you are a parent and believe your child has provided us with personal information, please contact us immediately
• We will promptly delete any information we discover was collected from a child under 16
• Parents can review, delete, or refuse further collection of their child's information

If we learn that we have collected personal information from a child under 16, we will take steps to delete such information from our systems as quickly as possible.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we ensure adequate protection through:

• Adequacy decisions: Transfers to countries with adequate privacy protection as determined by privacy authorities
• Standard Contractual Clauses (SCCs): European Commission-approved contracts ensuring data protection
• Data processing agreements: Contracts with service providers ensuring proper data handling
• Security measures: Technical and organizational safeguards during transfer and storage
• Regular audits: Ongoing compliance monitoring and verification

9.2 Transfer Destinations

Your information may be transferred to and processed in:

• United States: Cloud storage and data processing services
• European Union: Analytics and marketing services
• Other countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account information	6 months after account deletion	Legal obligations, dispute resolution
Order and purchase history	7 years	Tax and accounting requirements
Payment information	Until transaction completion + 1 year	Fraud prevention, refunds
Marketing consent records	3 months after withdrawal	Consent record keeping
Website usage logs	Up to 2 years	Security monitoring, analytics
Customer support records	3 years	Service quality improvement
Loyalty program data	Until account closure + 1 year	Program administration, fraud prevention
Delivery address information	Until account deletion	Service delivery, customer convenience

Safe Data Disposal

When personal information is no longer needed, we ensure safe disposal through:

• Complete electronic deletion using secure erasure methods
• Physical destruction of paper records through certified shredding
• Removal from all backup systems and archives
• Documentation of disposal processes for audit purposes

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. Please note:

• We are not responsible for the privacy practices of these external sites
• These third parties have their own privacy policies and terms of service
• We encourage you to review their privacy policies before providing any information
• Your interactions with third-party sites are governed by their policies, not ours
• We do not control the content or practices of linked websites

When you click on third-party links, you leave our website and this Privacy Policy no longer applies. Use caution when providing personal information to external websites.

12. Privacy Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• Prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

For significant changes that materially affect your privacy rights, we may require your explicit consent to continue using our services.

12.2 Staying Informed

• The most current version of this policy is always available on our website
• Check the "Last Updated" date at the top of this page
• Continued use of our services after changes indicates acceptance
• If you disagree with changes, you may stop using our services

13. Contact Information

13.1 Filing Complaints

If you are not satisfied with how we handle your privacy concerns, you have the right to file a complaint with the relevant supervisory authority:

• Canada: Office of the Privacy Commissioner of Canada
• EU residents: Your local Data Protection Authority
• California residents: California Attorney General's Office

However, we encourage you to contact us first so we can address your concerns directly.

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting our customer support team
• Calling us directly at +1 647-350-8221

Note: You will continue to receive transactional emails (order confirmations, delivery updates) even after unsubscribing from marketing communications.

14.2 Account Deletion

To completely remove your account and personal information:

1. Log into your account and go to Settings
2. Select "Delete Account" and follow the prompts
3. Confirm your identity through email verification
4. Your account will be permanently deleted within 30 days

Note: Some information may be retained for legal compliance purposes as outlined in our data retention policy.

15. Conclusion

At Swiss Chalet, we believe that privacy is a fundamental right. We are committed to being transparent about our data practices and giving you control over your personal information. This Privacy Policy reflects our dedication to protecting your privacy while providing exceptional food service and customer experience.

We understand that trust is earned through consistent action, not just words. That's why we continuously review and improve our privacy practices, implement the latest security technologies, and ensure our team is trained on proper data handling procedures.

Your relationship with Swiss Chalet is built on trust, and we take that responsibility seriously. Whether you're ordering your favorite meal, joining our loyalty program, or simply browsing our website, you can be confident that your personal information is protected.

If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us. We're here to help and ensure your privacy concerns are addressed promptly and thoroughly.

Thank you for choosing Swiss Chalet and for trusting us with your personal information. We look forward to continuing to serve you delicious food while keeping your privacy protected.