Cookie Policy
Learn how Swiss Chalet uses cookies to enhance your experience
1. Introduction
This Cookie Policy explains how Swiss Chalet ("we," "us," or "our") uses cookies and similar technologies when you visit our website at swissschalet.com (the "Website"). This policy explains what these technologies are, why we use them, and your rights to control our use of them.
By continuing to use our Website, you consent to our use of cookies as described in this policy. This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal information.
Last Updated: January 2026
We may update this Cookie Policy from time to time. When we do, we will notify you by updating the "Last Updated" date at the top of this policy.
2. What Are Cookies
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Types of Cookies
- Session Cookies: These are temporary cookies that are deleted when you close your browser. They help us identify you during your visit and enable you to navigate through our website efficiently.
- Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us recognize you when you return to our website.
- First-Party Cookies: These are cookies set by Swiss Chalet directly when you visit our website.
- Third-Party Cookies: These are cookies set by other companies, such as Google Analytics or social media platforms, when you visit our website.
3. Why We Use Cookies
We use cookies for several important reasons related to providing you with the best possible food ordering and dining experience:
- Essential Website Functionality: To ensure our website works properly and securely
- Order Management: To maintain your shopping cart and remember your food preferences
- Location Services: To provide accurate delivery estimates and find nearby Swiss Chalet locations
- Performance Improvement: To analyze how visitors use our website and identify areas for improvement
- Personalization: To customize your experience based on your dining preferences and order history
- Marketing: To show you relevant promotions and advertisements
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly. They cannot be disabled without severely affecting the functionality of our website.
4.2 Performance/Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
4.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and customizing your experience.
4.4 Targeting/Marketing Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.
5. Third-Party Cookies
We work with trusted third-party services that may place cookies on your device when you visit our website:
- Google Analytics: Helps us understand website usage and performance. Google Privacy Policy
- Facebook Pixel: Enables us to measure advertising effectiveness. Facebook Privacy Policy
- Google Ads: Powers our online advertising campaigns. Google Privacy Policy
6. Cookie Duration
Different cookies have different lifespans:
- Session Cookies: Deleted when you close your browser
- Short-term Cookies: 1 day to 1 month (functionality and preferences)
- Medium-term Cookies: 1-6 months (analytics and advertising)
- Long-term Cookies: 1-2 years (user identification and persistent preferences)
7. How to Manage Cookies
7.1 Browser Settings
You can control cookies through your browser settings. Here are instructions for popular browsers:
Google Chrome
- Open Chrome and click the three-dot menu in the top-right corner
- Select "Settings"
- Click "Privacy and security" in the left sidebar
- Select "Cookies and other site data"
- Choose your preferred cookie settings
- To block all cookies, select "Block all cookies"
Mozilla Firefox
- Open Firefox and click the hamburger menu (three lines) in the top-right
- Select "Settings"
- Click "Privacy & Security" in the left panel
- Under "Cookies and Site Data," choose your settings
- You can select "Delete cookies and site data when Firefox is closed"
Safari
- Open Safari and click "Safari" in the menu bar
- Select "Preferences"
- Click the "Privacy" tab
- Choose your cookie settings under "Cookies and website data"
- Select "Block all cookies" to disable all cookies
Microsoft Edge
- Open Edge and click the three-dot menu in the top-right
- Select "Settings"
- Click "Cookies and site permissions" in the left menu
- Select "Cookies and site data"
- Choose "Block all cookies" or customize your settings
7.2 Opt-Out Links
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Facebook: Facebook Ad Preferences
- Digital Advertising Alliance: Consumer Choice Tool
- Network Advertising Initiative: Opt-Out Tool
7.3 Our Cookie Consent Tool
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
- Change your preferences at any time by clicking the cookie settings link in our footer
8. Consequences of Disabling Cookies
If you choose to disable cookies, some features of our website may not work properly:
Limited Functionality Warning
- You may not be able to maintain items in your shopping cart
- Your location preferences won't be remembered
- You may need to log in repeatedly
- Personalized menu recommendations won't work
- Online ordering may be significantly impaired
- Delivery tracking features may not function
9. Do Not Track Signals
Some browsers include a "Do Not Track" feature that lets you tell websites you don't want to be tracked. Currently, there is no universal standard for how websites should respond to Do Not Track signals. When we receive a Do Not Track signal, we continue to operate our website normally but may limit certain tracking activities based on your cookie preferences.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Last Updated" date at the beginning of this policy
- Notify you through a prominent notice on our website
- In some cases, send you an email notification
- Request renewed consent for certain types of cookies if required by law
11. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Swiss Chalet
196 Robert St, Toronto, ON M5S 2K7, Canada
Phone: +1 647-350-8221
Email: [email protected]
12. More Information
For more information about cookies and how to manage them, you can visit these helpful resources:
- All About Cookies - Comprehensive information about cookies
- Your Online Choices - Information about behavioral advertising
- ICO Guide to Cookies - UK Information Commissioner's Office guide
This Cookie Policy is effective as of January 2026 and was last updated on January 15, 2026.